Shipping policy
SHIPPING POLICY
Last updated: October 20, 2026
Order Processing
Orders are processed and shipped within two business days, Monday through Friday, excluding holidays, unless a different timeframe is disclosed before purchase.
Processing time is the time needed to prepare your order for shipment. It does not include the carrier’s transit or delivery time.
If we cannot ship within the stated timeframe, we will notify you and provide the applicable options to accept a shipping delay or cancel the unshipped merchandise for a refund.
Shipping Carriers and Rates
We use UPS as our primary shipping carrier. Depending on the order and destination, we may also use USPS, FedEx, or DHL.
Available shipping methods and charges are displayed at checkout before you complete your purchase. Rates depend on factors such as package weight, dimensions, destination, and shipping service.
Order Confirmations and Tracking
Please provide a valid email address at checkout so you can receive order confirmations and shipping updates.
When tracking is available, the tracking information will be added to your order and sent to the email address provided at checkout. If you do not receive an expected notification, check your spam or junk folder before contacting support.
A shipping label may be created before the carrier receives or scans your package. Tracking may not update immediately after you receive a shipping notification.
For the most current delivery information, check your tracking link directly.
Delivery Estimates and Carrier Delays
Estimated delivery dates are separate from our order processing timeframe. Carrier estimates may change because of weather, transportation disruptions, facility delays, customs processing, or other operational issues.
Once the carrier has received your package, its transit and delivery schedule is managed by the carrier. Lash Apothecary cannot guarantee carrier delivery estimates or prevent carrier delays.
A missed estimated delivery date or temporary pause in tracking does not, by itself, mean a package is lost.
Carrier delays do not automatically make an order eligible for cancellation or refund. Applicable rights under law remain unaffected.
Incorrect Addresses and Returned Shipments
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error, contact support@lashapothecary.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.
If a package is returned because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or another customer-related delivery issue, additional shipping charges may be required before it can be shipped again.
Refusing delivery or returning a package without authorization does not automatically cancel an order or create refund eligibility.
Lost or Damaged Shipments
If you believe your package has been lost or damaged in transit, contact support@lashapothecary.com with your order number, tracking number, and a description of the issue.
For damaged shipments, include clear photographs of the packaging and affected products. Keep the packaging and products while the issue is being reviewed.
We will review the shipment, coordinate with the carrier when appropriate, and determine the applicable next steps.
Incorrect Orders
If the items you receive do not match your order confirmation, please complete our Order Issue Form so we can review the issue and follow up with next steps.
Please keep the products and packaging while your submission is being reviewed.
Backorders and Partial Shipments
If an item is backordered, we will ship the available portion of your order first and ship the remaining item when it becomes available. You will not be charged additional shipping and handling for the second shipment.
If the backorder prevents us from meeting the stated shipping timeframe, we will notify you of the delay and provide the applicable options to wait or cancel the unshipped merchandise for a refund.
Shipping Fees and Refunds
Original shipping charges are non-refundable unless otherwise required by law or the refund results from an error made by Lash Apothecary.
Returns, refunds, and authorized return shipping are also subject to our Returns, Refunds, Warranties & Cancellations policy.
Contact
For shipping questions or assistance with an order, contact:
Please include your order number.