RETURNS, REFUNDS, WARRANTIES & CANCELLATIONS

Because Lash Apothecary offers professional-use products, specialty equipment, adhesives, and educational programs, return and refund eligibility varies depending on the type of purchase.

Except where otherwise required by law, purchases are subject to the policies below as well as any additional terms displayed on the applicable product, class, course, or program listing at the time of purchase.

PHYSICAL PRODUCTS

Due to the professional nature, intended use, hygiene considerations, and storage requirements of many Lash Apothecary products, physical products are generally non-returnable and non-refundable, except in the case of a verified manufacturer defect or where otherwise specifically stated.

This includes, but is not limited to:

• Adhesives
• Removers
• Tape
• Eye pads
• Lash products
• Application accessories
• Consumable products
• Opened or used professional products

A change of mind, personal preference, purchasing the incorrect item, deciding that a product is no longer wanted, or deciding not to continue using a product does not qualify as a manufacturer defect.

MANUFACTURER DEFECTS — NON-LIGHT PRODUCTS

If you believe you have received a non-light product with a manufacturer defect, please contact support@lashapothecary.com within 15 days of delivery, unless a different claim period is specifically stated for that product.

Please include:

• Your full name
• Order number
• A detailed description of the issue
• Clear photographs of the product
• Video demonstrating the issue when applicable
• Any additional information reasonably requested by our support team

Please do not discard the product or its original packaging while your claim is being reviewed.

Submission of a claim does not automatically guarantee a refund.

Lash Apothecary will review the information provided and determine the appropriate resolution based on the product and circumstances. Depending on the issue, the resolution may include troubleshooting, replacement, exchange, store credit, or refund.

OPAL LIGHT SYSTEMS — RETURNS & REFUNDS

Opal Light Systems are professional-use equipment.

Opal Light Systems are non-refundable once opened, assembled, installed, or used, except where otherwise required by law.

A customer's decision not to continue using the light, adhesive system, training method, or related products does not make an opened or used light system eligible for return or refund.

Return and refund eligibility for an Opal Light System is separate from warranty eligibility.

OPAL LIGHT SYSTEM WARRANTY PROGRAM

Opal Light Systems may qualify for coverage under the applicable Lash Apothecary warranty program.

To qualify for warranty coverage, the original purchaser must activate the warranty within 15 days of receiving the Opal Light System.

Warranty activation is the responsibility of the purchaser.

Failure to activate the warranty within the required 15-day period may result in the system being ineligible for warranty coverage.

Warranty coverage, duration, exclusions, claim requirements, and available remedies are governed by the warranty terms applicable to the specific Opal Light System purchased.

An active warranty does not make an Opal Light System eligible for a refund.

Similarly, opening or using an Opal Light System does not, by itself, eliminate warranty coverage when the system has been properly registered and otherwise qualifies under the applicable warranty terms.

If an issue occurs with an eligible light system, Lash Apothecary may provide troubleshooting, replacement components, repair, replacement, or another remedy permitted under the applicable warranty.

A warranty claim does not automatically create eligibility for a refund.

If you experience an issue with an Opal Light System, please contact support@lashapothecary.com with your order information, warranty information, and a description of the issue.

RETURN AUTHORIZATION

Products should not be returned to Lash Apothecary without prior authorization.

If a return is approved, Lash Apothecary will provide instructions regarding what must be returned and where it must be sent.

Sending merchandise back without prior authorization does not guarantee eligibility for a refund.

If a refund or other resolution is contingent upon the return of merchandise, equipment, course materials, certificates, awards, kits, or other items, all required items must be returned according to the instructions provided before the refund can be processed.

Failure or refusal to return required items may result in the refund request remaining incomplete and no refund being issued.

Returned items must include all components requested by Lash Apothecary and, when applicable, must be returned in the condition and packaging specified in the return instructions.

CLASSES, CERTIFICATIONS & IN-PERSON EDUCATION

Unless otherwise stated on the applicable class listing, tuition for in-person training may be refunded when cancellation is requested more than 45 days before the scheduled class start date.

Within 45 days of the scheduled class start date, tuition becomes non-refundable.

Once training has begun or has been completed, tuition is non-refundable.

The following do not create eligibility for a tuition refund once the applicable refund period has passed:

• Failure to attend
• Voluntarily leaving or discontinuing a class
• Choosing not to complete training
• Choosing not to use the products or techniques taught
• Choosing not to continue purchasing products associated with the training
• A change in personal or professional preference after training has been provided

Individual class or certification listings may contain additional cancellation, transfer, equipment, or refund terms. Those terms also apply to the applicable purchase.

OPAL FREE CERTIFICATION TRAINING

For Opal Free Certification Training:

Tuition is refundable up to 45 days before the scheduled class start date. Within 45 days of the class start date, tuition becomes non-refundable.

Once Opal Free Certification Training has begun or has been completed, tuition is non-refundable.

Products, equipment, educational materials, kits, certificates, awards, or other items provided as part of the training may be subject to separate return, refund, and warranty terms.

The Series II Opal Light System is non-refundable once opened or used.

Warranty coverage for a Series II Opal Light System is separate from refund eligibility and requires the purchaser to activate the applicable warranty within 15 days of receiving the system.

If Lash Apothecary makes an exception and specifically approves a refund subject to the return of equipment, products, educational materials, certificates, awards, or other items received as part of the program, all required items must be returned according to the instructions provided before the refund can be processed.

Approval of a conditional refund does not waive the purchaser's obligation to satisfy the stated return conditions.

DIGITAL COURSES & ONLINE EDUCATION

Digital courses, online education, downloadable materials, recorded training, digital manuals, educational resources, and other electronically delivered educational products are non-refundable once access has been provided, except where otherwise specifically stated at the time of purchase or required by law.

Choosing not to access, complete, or implement purchased education does not create eligibility for a refund.

Updates, revisions, additions, or modifications to educational content do not create retroactive refund eligibility.

Temporary promotions, discounts, price changes, or future revisions to a course also do not create eligibility for a retroactive refund or price adjustment unless otherwise specifically stated.

PAYMENT PLANS & THIRD-PARTY PAYMENT PROVIDERS

Purchases made using Shop Pay, Afterpay, PayPal, or another third-party payment provider remain subject to Lash Apothecary's applicable return, refund, warranty, and cancellation policies.

Using a payment plan does not change the refund eligibility of a product, class, course, certification, or other purchase.

If a refund is approved, processing times may also be subject to the policies and timelines of the original payment provider or financial institution.

SHIPPING & CARRIER DELAYS

Once an order has been transferred to the shipping carrier, transit and delivery timelines are controlled by the carrier.

Carrier delays do not, by themselves, make an order eligible for cancellation or refund.

Carrier-related delays may include:

• Weather delays
• Processing delays
• Hub or facility delays
• Transportation disruptions
• Operational delays
• Temporary tracking inactivity
• Delivery rescheduling

Lash Apothecary will assist customers with available shipping information when appropriate, but we cannot guarantee carrier transit times after a package has left our possession.

A shipment is not considered lost solely because its estimated delivery date has passed or because tracking has temporarily stopped updating.

If a shipment is ultimately confirmed lost or damaged in transit, please contact support@lashapothecary.com so we can review the shipment and determine the appropriate next steps.

SHIPPING FEES

Original shipping charges are non-refundable unless otherwise required by law or the refund is the result of an error made by Lash Apothecary.

When an authorized return is made for reasons unrelated to a manufacturer defect or Lash Apothecary error, return shipping expenses may be the responsibility of the purchaser.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

Lash Apothecary is not responsible for delays, failed delivery, or additional shipping expenses resulting from an incorrect or incomplete address supplied by the purchaser.

If an order is returned to Lash Apothecary due to an incorrect address, failed delivery attempt, refusal of delivery, or other customer-related delivery issue, additional shipping charges may be required before the order can be shipped again.

REFUSED OR UNAUTHORIZED RETURNS

Refusing delivery, marking a shipment as return to sender, or mailing merchandise back to Lash Apothecary without authorization does not automatically cancel an order or create eligibility for a refund.

All refund requests remain subject to the applicable terms of this policy.

PROMOTIONAL, DISCOUNTED & FINAL-SALE ITEMS

Items specifically identified as final sale are not eligible for return or refund except in the case of a verified manufacturer defect or where otherwise required by law.

Purchasing an item shortly before or after a sale, promotion, discount, special offer, or price adjustment does not create eligibility for a retroactive refund or price adjustment unless otherwise specifically stated.

REFUND EXCEPTIONS

From time to time, Lash Apothecary may choose to make an exception to its standard refund policy based on unique circumstances.

Any such exception is discretionary and applies only to the specific transaction and circumstances for which it was granted.

A previous exception, accommodation, goodwill refund, or special resolution does not create an ongoing entitlement to refunds or require Lash Apothecary to provide the same exception in another situation.

If an exception is offered subject to specific conditions, all stated conditions must be completed before the refund is processed.

PROCESSING APPROVED REFUNDS

When a refund is approved and all applicable conditions have been satisfied, the refund will generally be issued to the original payment method used for the purchase.

Processing times after Lash Apothecary issues a refund depend on the payment processor, financial institution, and method of payment.

Approval or issuance of a refund does not mean that the funds will immediately appear in the purchaser's account.

QUESTIONS OR CLAIMS

For questions regarding an order, product, defect claim, warranty, class, course, return, or refund, please contact:

support@lashapothecary.com